Complaints Procedure

  1. Complaints may be made in writing, by e-mail, by telephone or in any other form in respect of a service that we have provided.
  2. We will send you a written acknowledgement of a complaint within five business days of receipt, identifying the person who will be handling the complaint for the business.
  3. Within four weeks of receiving a complaint, we will send you either
    1. a final response adequately addressing the complaint; or
    2. a holding response, which explains why we are not yet in a position to resolve the complaint and indicates when we will make further contact with you.
  4. Within eight weeks of receiving a complaint we will send you either:
    1. a final response adequately addressing the complaint; or
    2. a response which:
      1. explains why we are still not in a position to make a final response, giving reasons for the further delay and indicating when we expect to be able to provide a final response; and
      2. informs you that you may refer the handling of the complaint to the Financial Ombudsman if you are dissatisfied with the delay.
  5. Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress that you accept. Appropriate redress will not always involve financial redress, but could involve an apology or another suitable form of redress.
  6. We reserve the right to decline to consider a complaint that is made more than six months after you became aware of the cause of the complaint. There may be instances where we will waive this requirement at our discretion. We will confirm to you in writing if a complaint has been made outside the time limit that we are prepared to consider.
  7. If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to:
In writing:

The Legal Ombudsman
PO Box 6804
Wolverhampton
WV1 9WG

Tel: 0300 555 0333
Minicom call 0300 555 1777

E-mail: cmc@legalombudsman.org.uk
Website: http://www.legalombudsman.org.uk/cmc/
Cancellation: You have 14 days (which starts from the date you signed the authority) to cancel your authority, instructing us to act on your behalf, a cancellation form can be requested by calling us on 01803 322 822

Privacy Policy

Your privacy is important to us.

We are committed to protecting the personal privacy of our clients and users of the site.

We value your privacy in respect of all personal information you send to us, as a result of your use of this site.

We will treat any and all information received confidentially and will only use that information to allow us to deal with your enquiry, with the exception of where the law requires us to disclose it, or where it is necessary to disclose the information to comply with a regulatory or legal process. We will not pass your information onto any third parties.

You can opt out of future communications or ask us to delete your information at any time by writing to us at: My Claim Solved Ltd, Tormohun House, Barton Hill Road, Torquay, TQ2 8JH.

If you wish to see the information we hold on you, you are within your rights to make a request.

We do not guarantee that any emails sent to us by you will be received safely.

Please contact us via telephone if you are in any doubt or wish to check the status of an email sent to us.

We do not guarantee that emails sent by us to you will be secure.

Customer Relations

Contact Us

  • Address: My Claim Solved Limited, Tormohun House, Barton Hill Road, Torquay, TQ2 8JH

  • Phone: 01803 322 822

  • Email: info@myclaimsolved.com