Complaints Procedure

  1. Complaints may be made in writing, by e-mail, by telephone or in any other form in respect of a service that we have provided.
  2. We will send you a written acknowledgement of a complaint within five business days of receipt, identifying the person who will be handling the complaint for the business.
  3. Within four weeks of receiving a complaint, we will send you either
    1. a final response adequately addressing the complaint; or
    2. a holding response, which explains why we are not yet in a position to resolve the complaint and indicates when we will make further contact with you.
  4. Within eight weeks of receiving a complaint we will send you either:
    1. a final response adequately addressing the complaint; or
    2. a response which:
      1. explains why we are still not in a position to make a final response, giving reasons for the further delay and indicating when we expect to be able to provide a final response; and
      2. informs you that you may refer the handling of the complaint to the Financial Ombudsman if you are dissatisfied with the delay.
  5. Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress that you accept. Appropriate redress will not always involve financial redress, but could involve an apology or another suitable form of redress.
  6. If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to:
In writing:

The Legal Ombudsman
PO Box 6804
Wolverhampton
WV1 9WG

Tel: 0300 555 0333
Minicom call 0300 555 1777

E-mail: cmc@legalombudsman.org.uk
Website: http://www.legalombudsman.org.uk/cmc/
Cancellation: You have 14 days (which starts from the date you signed the authority) to cancel your authority, instructing us to act on your behalf, a cancellation form can be requested by calling us on 01803 322 822

Customer Relations

Contact Us

  • Address: My Claim Solved Limited, Tormohun House, Barton Hill Road, Torquay, TQ2 8JH

  • Phone: 01803 322 822

  • Email: info@myclaimsolved.com