Have you ever had a Packaged Bank Account with HBOS?

You could be owed £1,000s in compensation if HBOS mis-sold your Packaged Account!

You may have been mis-sold your Packaged Bank Account by HBOS if any of the following statements are relevant to you:

HBOS upgraded my packaged account without my knowledge.
HBOS didn't ask me if I had insurance cover elsewhere (Breakdown Insurance, Home Insurance, Travel Insurance, Mobile Insurance etc)
HBOS didn't explain the cost of the packaged bank account to me.
HBOS told me that by having a packaged bank account, I would have a greater chance of being approved for other finance.

Start your HBOS packaged account claim

By clicking Start claim, you are agreeing to our Privacy Policy and that we will contact you to start your claim(s).

You don't need to use a claims management company to assess your eligibility to make a claim(s). You are free to seek advice elsewhere and are able to proceed with your claim(s) yourself. If your claim isn't successful you can refer it to the financial ombudsman service (FOS). Alternatively, if the firm you wish to complain to are no longer trading, you can present your claim to the financial services compensation scheme.

Step 1

Complete our simple "HBOS Packaged Bank Account" claim form above

Step 2

We'll give you a call to discuss your "HBOS Packaged Bank Account" claim & to determine if you're eligible

Step 3

Receive pre-filled forms to sign and return to us

Step 4

Sit back and relax while we process your "HBOS Packaged Bank Account" claim and retrieve your refund

Many consumers have been upgraded to a Packaged Current Account by HBOS. Usually HBOS charge a monthly fee for a Packaged Bank Account which can range from £5 to £25 per month in return for extra benefits in the form of insurances such as Travel Insurance, Breakdown Cover, Gadget Cover & Card Protection.

Many customers across the UK who were sold a Packaged Current Account from HBOS won't be eligible to use any of the Insurance services that that were offered because of pre-existing medical conditions or pre-existing cover elsewhere. HBOS may of enticed customers with an offer of a Loan, Mortgage or an Overdraft Facility for having a packaged bank account.

If you feel that HBOS has given you wrong Financial Advice with your Packaged Account then start you claim by completing the form above.

How did HBOS mis-sell packaged current accounts?

You didn't ask HBOS to upgrade your account to a "fee" paying account.
The costs/fees of the Packaged Bank Account weren't clearly explained by HBOS either by an advisor or in writing.
HBOS didn't explain that the Packaged Account was optional.
You were led to believe by HBOS that you were more likely to be accepted for an overdraft, loan or mortgage if you had a packaged bank account.
HBOS didn't ask about any pre-existing insurance policies you already had in place.
HBOS upgraded your account without your knowledge.
HBOS didn't explain all of the additional products that were inclusive of the packaged account.

If my packaged account claim against HBOS is successful, what am I entitled to?

Refund of premiums from HBOS that you paid for the package current account.
Compensation interest at the rate of 8% per annum on the refunded premium.