My Claim Solved Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
My Claim Solved Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
- Full name
- Telephone number
- Email address
- Date of birth
- Policy details in order to process your complaint
Our websites allow you to make an enquiry about our services by completing an online form. The information you need to provide is your full name, telephone number and occasionally an email address so that we can speak to you about our mis-sold financial claim services. Any information you use to complete an online enquiry will be processed and stored securely and will be used to make contact with you.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping
- We may use the information to improve our products and services
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
- We will share your policy details with financial providers who we deem relevant in order to process your complaint, and only for the purposes of processing your complaint in line with our service contract, with all providers we will require an authority signed by you to provide your consent
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. The file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to: My Claim Solved Ltd, First Floor, Old Bank Chambers, Fore Street, St Marychurch, Torquay, TQ1 4PR or emailing us at firstname.lastname@example.org
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to My Claim Solved Ltd, First Floor, Old Bank Chambers, Fore Street, St Marychurch, Torquay, TQ1 4PR.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.